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NHS 24 Helpline
If you are feeling ill now please contact your GP. If you’re ill when your doctor’s surgery is closed and you feel it can’t wait until it re-opens, call NHS 24 on 08454 24 24 24. Calls to us are charged at local rate.

NHS Helpline
Our partner service, the NHS Helpline, can give you details of all pharmacies, GP practices and dental practices in Scotland. They can also give you information about illnesses and conditions, treatments, NHS services and other support services.

Tel: 0800 22 44 88 (8am to 10pm, 7 days)
Send us an e-mail with your question


Addresses and telephone numbers for NHS 24 headquarters

Headquarters
Caledonia House
Fifty Pitches Road
Cardonald Park
Glasgow
G51 4EB

Tel: 0141 337 4501
Fax: 0141 882 6764


Addresses for NHS 24 Contact Centres

NHS 24 has 4 main centres based across Scotland

East Contact Centre
NHS 24
Norseman House
2 Ferrymuir
South Queensferry
EH30 9QZ

Glasgow Contact Centre
Caledonia House
Fifty Pitches Road
Cardonald Park
Glasgow
G51 4EB

North Contact Centre
NHS 24
Riverside House
Riverside Drive
Aberdeen
AB11 7LH

West Contact Centre
NHS 24
Golden Jubilee National Hospital
Beardmore Street
Clydebank
G81 4HX


Addresses for NHS 24 Local Centres

NHS 24 has 5 local centres in partnership with NHS Boards. They are:

NHS Ayrshire & Arran Local Centre
Lister Building
Crosshouse Hospital
Kilmarnock
KA2 OBE

NHS Highlands & Islands Local Centre
Scottish Ambulance Building
Raigmore Gardens
Inverness
IV2 3UL

NHS 24 Tayside Local Centre
Wallacetown Health Centre
Lyon Street
Dundee
DD4 6RB

NHS Lanarkshire Local Centre
General Office (Adjacent to ward 9) Hairmyers Hospital
Eaglesham Road
East Kilbride
G75 8RG

NHS Dumfries & Galloway Local Centre
Out-of-Hours Service
Dumfries and Galloway Royal Infirmary
Bankend Road
DG1 4AB


Comments about NHS 24

If you wish to make a comment or complaint you can speak directly to a member of staff in NHS 24. Staff will be pleased to discuss your concerns with you and may be able to deal with matters straight away. Call 0141 337 4501 (9am to 5pm, Monday to Friday).

You can make a comment or complaint via our electronic form.

Write to Us

You may prefer to make a written comment or complaint. In this case, please write to:

Patient/Customer Relations Department
NHS 24
Caledonia House
Cardonald Park
Glasgow
G51 4EB

The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about organisations providing public services in Scotland.

Following the investigation of a complaint the Ombudsman publishes a report with recommendations. You can search for individual reports - please use the Ombudsman's website search facility. 

The website address for the Ombudsman is www.scottishombudsman.org.uk. Recent reports are available under 'Investigation Reports' in the left hand vertical navigation bar. 

You can also contact the Ombudsman's office by telephone on 0800 377 7330 or email ask@spso.org.uk.


Freedom of Information

For enquiries under Freedom of Information please contact:
The Freedom of Information Team

The Information Governance Manager
NHS 24
Golden Jubilee National
Hospital
Beardmore Street
CLYDEBANK
G81 4HX
Email: foi@nhs24.scot.nhs.uk


NHS 24 Board

See the NHS 24 Board pages for further information about Board meetings and members.

Chairman

Allan Watson
Chairman
Caledonia House
Fifty Pitches Road
Cardonald Park
Glasgow
G51 4EB

Tel: 0141 337 4501
Fax: 0141 882 6764
Email Allan Watson through our enquiries team, please mark your email for his attention.

Chief Executive

John Turner
Chief Executive
Caledonia House
Fifty Pitches Road
Cardonald Park
Glasgow
G51 4EB

Tel: 0141 337 4501
Fax: 0141 882 6764

Email John Turner through our enquiries team, please mark your email for his attention.


Press Office

If you have a media inquiry, please contact NHS 24’s External Communications Team:

Suzy Aspley
Head of External Communications
Tel: 0141 337 4506
Suzy.Aspley@nhs24.scot.nhs.uk

Amelia Whittaker
External Communications Officer
Tel: 0141 337 4504
Email: Amelia.Whittaker@nhs24.scot.nhs.uk

If you have a media inquiry out of hours, please contact 08454 24 24 24 and your call will be dealt with.


Procurement

Please address all queries relating to procurement to our Headquarters.

NHS 24
Caledonia House
Fifty Pitches Road
Cardonald Park
Glasgow
G51 4EB

Tel: 0141 337 4501
Fax: 0141 882 6764

Recruitment

Please address all queries relating to recruitment to our Recruitment Department. For current vacancies, please see our Recruitment pages.

Recruitment
Recruitment Team
NHS 24
Caledonia House
Cardonald Park
Glasgow
G51 4EB

Alternatively, email your name and address to recruitment@nhs24.scot.nhs.uk or call 0141 337 4501


Website

To comment on the website, make suggestions or report site problems, please use our electronic form.

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reviewed 23 March 2010