NHS 24 in Numbers

NHS 24 maintains a range of electronic patient information leaflets which cover a variety of NHS and Scottish Government services.  These leaflets can help to keep you informed of your health rights and where available we have included other languages and alternative formats.

How to use NHS 24 when your GP surgery is closed

This leaflet explains how NHS 24 can help you when your GP surgery is closed and what will happen when you call us. Knowing what to expect from us at NHS 24 will help you if you have to call.

How to use NHS 24 when your GP surgery is closed
NHS 24 Important Information for Older People

This leaflet explains what NHS 24 is, how you should use it and what happens when you call. It has been produced following consultation with a focus group brought together with Help the Aged.

Print the helpful details card and fill it in to keep all of your details together in one place.

If you would like a copy of this leaflet in another language or format, such as large print or braille, please contact us on 0800 22 44 88. Textphone users dial 18001 0800 22 44 88.

    NHS 24 Information for Older PeopleNHS 24 Information for Older People - Helpful details card 
I t's okay to ask!

It's okay to ask questions about your health. This leaflet gives examples of questions you can ask. The leaflet also available in BSL and audio formats and in other languages by clicking on any of  the links below.

It's okay to ask!

BSL version http://www.hris.org.uk/?o=3620

Audio verson http://www.hris.org.uk/?o=3700

Bengali. Latvian, Polish, Chinese, Punjabi, Urdu http://www.hris.org.uk/index.aspx?o=3454

How to see your health record

This leaflet is for people who use the NHS in Scotland. It tells you:

• what your health records are
• how to apply to see your health records
• who can apply, and
• what to do if you are not happy.

The leaflet also available in BSL and audio formats and in other languages by clicking on any of  the links below.
   How to see your health records

BSL http://www.hris.org.uk/?o=1858

Audio http://www.hris.org.uk/?o=1686

Arabic, Chinese http://www.hris.org.uk/?o=1685

Confidentiality - it's your right

 This leaflet tells you:

• what your personal health information is
• how the NHS keeps this information confidential
• how this information is used
• who this information is shared with and why, and
• what your rights are

This infomation is also available in BSL and audio formats by clicking on the links below.
   Confidentiality - its your right

BSL http://www.hris.org.uk/?o=1859

Audio http://www.hris.org.uk/?o=1685

 
Confidentiality - your rights (if you are under 16)

A guide for children and young people.

• It explains that health workers (doctors, nurses, pharmacists and other people that look after your health) have to keep information about you private
• This information only tells you about how things work in the health service

Confidentiality - your rights (under 16) 

Consent - your rights (if you are under 16)

A guide for children and young people under 16. Your parent or guardian may find this information useful too.

• It tells you about your right to decide about your health care and treatment
• You can accept or refuse any treatment, examinations or tests
• You can decide whether to take part in research

To request this information in an alternaitve format or language email ask@hris.org.uk.
   Consent - your rights (if you are under 16)

Consent - it's your decision

This leaflet tells you about your right to make decisions about your care and treatment. Normally you can refuse any examination or treatment and tests, and you can decide whether to take part in research.

To view this leaflet in an alternative language or format please contact your local NHS Health Board.  If you need help to do this contact the NHS helpline on 0800 22 44 88 (textphone 18001 0800 22 44 88)
    Consent - it's your decision 

MRSA Screening

This leaflet will give you information on MRSA screening and what it means to you. Your hospital can also provide further information about MRSA. Please ask you doctor or nurse if you have any further questions.

To access this information in an alternative format please contact the HPS Data Protection Officer on 0141 300 1100 or visit 
http://www.hps.scot.nhs.uk/haiic/sshaip/mrsascreeningprogramme.aspx
   MRSA Screening Leaflet (PDF)

Your guide to free NHS eye examinations in Scotland

This leaflet gives information about free NHS eye examinations in Scotland for all UK residents. The leaflet is also available on the Scottish Government website as a text only file.
   Guide to free NHS eye examinations  
Getting NHS Dental treatment in Scotland

This leaflet tells you how to:

• Find an NHS dentist.
• What happens after you have registered.
• What treatment you can get as an NHS patient.
• How to get dental treatment in an emergency.
• How to find out more about dental services in Scotland.

    Getting NHS Dental treatment in Scotland (PDF)

C ardiothoracic Information Guide

The West of Scotland Heart and Lung Centre based in Clydebank is a dedicated unit for planned and urgent operations and procedures.  It will house three of Scotland's national services:

• Scottish Advanced Heart Failure Service
• Scottiish Pulmonary Vascular Unit
• Scottish Adult Congenital Cardia Service

    Cardiothoracic Information Guide

Information and help after rape and sexual abuse

It contains answers to questions which people who have been raped and sexually assaulted often ask. It gives information about:

This information pack is for women and men (over 16) who have been raped or sexually assaulted.

• How rape or sexual assault might affect you 
• How to look after your health if you are sexually assaulted 
• How the legal process works if you report the assault 
• Where to get support or more information

    Information and help after rape and sexual assalt (pdf) 

For more information please visit the Scottish Government website at http://www.scotland.gov.uk/Publications/2008/04/16112631/24

Flu - information for healthcare workers

Information for those involved in health and social care on how to get this year's flu vaccination.
    Flu - Healthcare Information 
Don't let flu turn on you

General advice on what flu is, who needs to be vaccinated, how the vaccine works and where you can get your vaccination.
   Flu - General Information

Scottish Government Mental Health - Emergency and Short term powers

This guide give you information on how you can be treated if you have a mental illness. It focuses on emergency and short term pwers.  The guide is written for those who have a mental disorder but may also be of interest to carers and advocates.

Further copies of this document are available on request in audio or large print formats and in community languages, please telephone 0131 556 8400.
    Guide to Emergency and Short Term Powers

Scottish Government Patient Waiting Times

This leaflet explains how the NHS in Scotland has changed the way that hospital appointments and admissions are arranged. 

Further copies of this document are available on request in audio or large print formats and in community languages, please telephone 0131 244 2574.
    Patient Waiting Times
Health Rights Information Scotland Factsheets

Health Rights Information Scotland have produced information about overseas visitors' health rights.

These factsheets detail the NHS services the following groups of people can expect to receive during their stay in Scotland.

• workers
• students
• asylum seekers and refugees
• former residents
• UK passport holders
• pensioners living abroad 

The Health Rights Information Scotland factsheets are available to download as PDF documents.
        Health care for people coming to Scotland to work 
        Health care for people coming to Scotland to study 
        Health care for asylum seekers and refugees in Scotland 
        Health care in Scotland for former UK residents now working abroad 
        Health care in Scotland for UK passport holders living abroad