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NHS 24 in Numbers

Facts and Figures

1 = HQ in Glasgow

3 = Regional contact centres in Aberdeen, Clydebank and South Queensferry.

9 = Local contact centres in Glasgow, Inverness, Dundee, East Kilbride, Kilmarnock, Falkirk, Dumfries, Glenrothes and Melrose.

100 = Number of calls taken very 15 minutes on a normal day.

1,155 = Frontline staff including call handlers, nurses, dental nurses and pharmacists.

3,000 = Number of support groups in Scotland whose details are available on the website.

750,000 = Average number of visitors to www.nhs24.com each year.

1.5million = Average number of calls to NHS 24s core service each year.

8 million = Number of calls taken since 2002, when the first contact centre opened. More than 90% of calls are made during the out-of-hours period when GP surgeries are closed. Calls can range from the acutely ill to those requiring reassurance or general health advice.

 

reviewed 22 April 201