Get Involved

Welcome to the Public Partnership Forum (PPF) page. On this page you will find information on our PPF; including how it works and how it benefits patients, the public and our members. It also explains the various levels of involvement within the PPF and highlights some of the projects where members get involved.

Background

NHS 24’s PPF was established in February 2007. It includes members of the public from across Scotland who work together to ensure that our service is developed through public involvement and is accessible to patients and people from Scotland’s diverse communities.

Members can represent themselves, their local PPF or their local community group.

Members of the forum are involved at different membership levels. By introducing four membership levels, you can choose how involved and informed you wish to be about our service and future developments.

Levels of membership

• Level 1: Active membership in our PPF Steering Group.
• Level 2: Active membership and attendance at specific meetings.
• Level 3: Kept informed and willing to respond to PPF activities.
• Level 4: Kept informed but not interested in attending meetings.  

The PPF Steering Group has five formal meetings a year and is jointly chaired by NHS 24’s Director for Patient Focus Public Involvement and an elected member of the group.  In addition to the Steering Group meetings other meetings can be scheduled throughout the year, including the self assessment process.

PPF Meeting Calendar 2012 to 2013

If you are interested in joining our PPF please print off and complete the Expression of Interest Form. Please contact us if you wish a paper copy sent to you. 

You may wish to look over the relevant guidance notes before completing the form.

PPF Expression of interest form

PPF Expression of interest form

Expression of interest guidance notes

Expression of interest guidance note

Projects

We work closely with members of the PPF on a range of programmes of work and projects. Some of these are listed below:

• Strategic Frontline Application – a programme of work looking at ways of improving our IT systems and technology infrastructure, helping to enhance the service we deliver to patients.
• Clinical Governance Public Panel – A panel at the heart of service developments in relation to the delivery of the Scottish Government Health Directorate Quality Strategy, Patient Experience Programme and the Scottish Patient Safety Programme.
• Interactive Voice Response – a project looking at introducing technology enhancements to better support the effective delivery of our service.
• Deaf Access Project – looking at partnership working with the Scottish Council on Deafness to improve access for Deaf, deafened and hard of hearing people.
• Call Streaming - a project that introduced an improved call back and call routing system.
• NHS inform - a national health information service for the public. www.nhsinform.co.uk
• Scottish Centre for Telehealth – a service that supports and guides the development of telehealth for clinical, managerial and educational purposes across Scotland. www.sct.scot.nhs.uk
• Care Information Scotland – a telephone and website service for members of the public seeking information and community care for older people. www.careinfoscotland.co.uk
• Working Together - You and NHS 24 (Patient Focus and Public Involvement Strategy 2012 to 2015).
• Urgent Care in Your Language leaflet.
• Annual PFPI Self Assessment – an assessment that reports on the activities taken forward to progress our Patient Focus and Public Involvement (PFPI) work.
• NHS 24’s Annual Review – where we are required to report to the Scottish Government Health Directorates on our performance for the previous financial year.

Find out what our members say about us.

For more information on any of the projects mentioned above, or if you have any questions about the PPF, please contact:

Lilian Russell
Participation and Equalities Co-ordinator
Caledonia House
NHS 24
140 Fifty Pitches Road
Glasgow G51 4EB

Email: lilian.russell@nhs24.scot.nhs.uk

Telephone: 0141 337 4485 or 07919 413 221