Get Involved

NHS 24 is committed to involving the public in service developments. There are a number of ways that you can get involved and help us achieve the best standards of care. You can:

• Join our Public Partnership Forum (PPF).
• Send us your views on our services using our Contact us page.
• Come along to our Board meetings.  There are 10 meetings in a calendar year.

Patient Focus and Public Involvement (PFPI) is about making a difference. Sometimes a small change to health services makes a big difference to a patient or carer's experience.

Partnership working

At NHS 24 we are keen to learn from working alongside people who use our services. We believe that by working together and creating strong links between NHS 24, patients and the public, we are able to provide the best standard of care to the people of Scotland. There are many benefits to partnership working, including:

• Openness.
• Trust.
• Transparency.
• Credibility.
• Accountability.
• Better decision making.

Once involved, we will ensure that you are fully supported and that your contribution is recognised. 

“I feel NHS 24 staff appreciate the contribution made by the volunteers.”

- Jane Turner, PPF Steering Group member.

Involving you

It’s not only members of our PPF who have a say in what we do. We involve members of the public in many ways, including the development our new PFPI Strategy 2009/12, ‘Working Together - You and NHS 24’. Our PFPI strategy sets out how we plan to involve patients and the public in the development of our service from 2009/10 to 2011/12.

NHS 24 PFPI Self Assessment Report 2009-10 (PDF) Working Together (PDF) Working Together - Easy Read (PDF)

If you require the document in another format including audio, CD, DVD, Braille or large print, or you want to know more about getting involved, please contact:

Isaac Umeed
PFPI Co-ordinator
Caledonia House
NHS 24
140 Fifty Pitches Road
Glasgow G51 4EB

Email: Isaac.Umeed@nhs24.scot.nhs.uk 
Telephone: 0141 337 4556 or 07776 462 717.

NHS 24 is committed to Equality and Diversity.