Listen 

NHS 24 Explained

To ensure that NHS 24 staff are competent in what they do and to enable them to provide the best possible service to people in Scotland, spending time reviewing patient records and listening to calls is an essential element of staff training and development.

Information is also helpful to carry out medical and other health research for the benefit of everyone.  Only anonymised data will be used for audit and research purposes. You will be asked for your consent to participate in identifiable research.  All NHS research is approved by a group of ethics experts before being carried out. When information is needed to manage the wider health service, careful measures are taken to ensure that individual patients cannot be identified. Anyone who receives information from us is under a legal duty to keep it confidential.

reviewed 11 January 2008