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NHS 24 Explained

When you phone NHS 24, so that we can offer you the most appropriate treatment and care as soon as possible, you will be asked to provide some basic information about yourself and to describe the nature of your call. The personal information needed includes your name, address, date of birth, postcode, telephone number and name of your General Practitioner (GP) as well as the symptoms you are experiencing.

When you call NHS 24 we will use the information you provide to:

• create a record to identify you and maintain your personal details
• make sure we have the right information when you call the service again
• help staff review the care they provide to ensure it is of the highest standard
• investigate complaints or possible adverse incidents

With your agreement, we will pass the relevant information to an appropriate care provider e.g. GP, out-of-hours service, Scottish Ambulance Service or Accident & Emergency Department. We may also use the information to contact you regarding the care you have received and to inform your GP of your contact with NHS 24.

reviewed 11 January 2008