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FAQs about NHS 24

Will my call be confidential?

All calls to us are confidential and we follow the same confidentiality guidelines as the rest of the NHS.

All calls to us are recorded for patient safety.  

When you call us, we will ask for your permission to pass on any information to another part of the NHS.

Find out more about your information in My Information and NHS 24.

You can also find our more about how the NHS protects your personal health information by downloading the Heath Rights Information Scotland leaflet, “Confidentiality – it’s your right”.

 

reviewed 15 May 2009

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