About Us

During 2010/11, NHS 24 reviewed the content of CEL 14 (2010) which notified Chief Executives of the launch of the Good Corporate Citizenship Assessment Model (GCCAM) for NHS Scotland. The purpose of the model is to develop sustainable practices through greater awareness and activity around sustainability issues, both amongst staff and with partner organisations.

The Sustainable Development Commission Scotland facilitated a Good Corporate Citizen workshop during August. This workshop was attended by NHS 24 personnel involved in the six key areas of GCCAM, including the Director of Finance & Technology in the role of Sustainable Development Champion.

An action plan, capturing the outputs from the workshop, was developed and is being taken forward by key NHS 24 personnel.

In addition, in association with work forming part of the annual Procurement Capability Assessment, NHS 24 reviewed its governance processes for sustainable procurement. The guidance that is now being followed by NHS 24 in this regard is captured in the NHS 24 Procurement Strategy and NHS 24 Procurement Handbook.

NHS 24 has also continued to proactively manage the level of business mileage travelled by its staff. This information is considered on a regular basis by the Best Value Group, and, linked to increased usage of telephone and video conferencing equipment, has resulted in a marked decrease in the level of business miles being travelled.

NHS 24 also continues to work closely with its Health Board partners to ensure that the NHS estate is used in an efficient and effective manner. This frequently takes the form of the co-location of premises with other out of hours and emergency services partners and Health Boards in order to achieve economies of scale for the NHS.

In relation to the wider health economy, the continued development of NHS 24 services also allows health care advice and information to be provided via the telephone and internet without the need for travel.

NHS 24 is looking to develop the range and accessibility of its services through new multimedia technology during 2011/12, making it easier for patients to contact NHS 24 without the need for travel.

reviewed 03 November 2011